Refund policy

RETURN & REFUND POLICY

Every Dynasty Supply Co. product is made to order. Because each item is produced specifically for your order, we cannot accept returns or exchanges for changes of mind, incorrect sizes, or incorrect colors selected during checkout. Please review the product description and size guide before ordering.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery.

Email hello@dynastysupplyco.com and include:

• Your order number
• A description of the problem
• Clear photographs showing the item and issue

Once the issue is reviewed and approved, we will provide a replacement or refund at no additional cost. Please do not mail an item back unless we specifically ask you to.

LOST PACKAGES

If your package has not arrived within 30 days after its estimated delivery date, contact us at hello@dynastysupplyco.com with your order number. We will review the tracking information and work toward an appropriate replacement or refund.

Packages marked as delivered but reported missing will be reviewed individually and may require the customer to contact the shipping carrier.

WRONG OR INCOMPLETE ADDRESSES

Customers are responsible for entering a complete and accurate shipping address. If an order must be reshipped because the address provided was incorrect or incomplete, additional shipping charges may apply.

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order. Because production can begin shortly after an order is placed, changes and cancellations cannot be guaranteed once fulfillment has started.

REFUNDS

Approved refunds are issued to the original payment method. Processing time depends on your bank or payment provider.

Gift cards are non-refundable.

QUESTIONS

For any return, replacement, or refund questions, contact:

hello@dynastysupplyco.com