Shipping policy

SHIPPING POLICY

MADE-TO-ORDER PRODUCTION

Dynasty Supply Co. products are made to order. Most orders require 2–5 business days for production before they are shipped. Production time is separate from shipping time and may be longer during holidays, product launches, or periods of high demand.

SHIPPING TIMES

After production is complete, estimated shipping times are:

• United States: 1–8 business days
• International destinations, where available: 1–20 business days

These timeframes are estimates and are not guaranteed. Carrier delays, weather, holidays, customs processing, product availability, and other circumstances outside our control may affect delivery.

SHIPPING RATES

Shipping rates are calculated at checkout based on the products ordered and the delivery destination.

TRACKING

Once your order ships, you will receive a confirmation email containing tracking information. Tracking updates may take up to 48 hours to appear after the shipping label is created.

MULTIPLE SHIPMENTS

Items in the same order may occasionally be produced at different facilities. If this happens, your order may arrive in more than one package and you may receive separate tracking information.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address during checkout. If an order is returned or requires reshipment because of an incorrect or incomplete address, additional shipping charges may apply.

INTERNATIONAL ORDERS

International customers are responsible for any customs duties, import taxes, or additional fees charged by their country. Dynasty Supply Co. does not control these charges.

LOST OR DELAYED PACKAGES

If your order has not arrived within the estimated timeframe, check your tracking information and contact the shipping carrier first.

If your package is lost in transit or has not arrived within 30 days after the estimated delivery date, email hello@dynastysupplyco.com with your order number. We will review the shipment and work toward an appropriate resolution.

Packages marked as delivered but reported missing will be reviewed individually and may require the customer to contact the shipping carrier.

QUESTIONS

For shipping questions, contact:

hello@dynastysupplyco.com